1. Introduction & Applicability

Welcome to 99jilli. These Terms and Conditions ("Terms") apply to the use of the 99jilli platform and all its services. By opening an account, using the platform, or accessing any of our services, you are deemed to have accepted these Terms.

These terms and conditions are governed by the applicable laws of Bangladesh. 99jilli is a legitimate, licensed online gaming platform. We want every user to fully understand these terms before using the platform.

Important
By creating an account, you automatically agree to these terms and conditions — even if you have not read them. We strongly encourage you to read them carefully before registering.

2. Account Registration & Eligibility

To open an account with 99jilli, the following conditions must be met:

  • You must be at least 18 years of age.
  • You must register using your real name and accurate personal information.
  • Each person may operate one account only.
  • Only one account may be opened per phone number or email address.
  • You may be asked to provide documents at any time to verify your identity.

If the information provided at registration is found to be inaccurate, 99jilli reserves the right to suspend or close your account at any time. Registering with false information may also result in the forfeiture of any deposited funds.

Account Security

You are solely responsible for keeping your account password and login credentials confidential. Never share your password with anyone. You are fully liable for all activity that occurs on your account. If you suspect any unauthorized access, contact our support team immediately.

3. KYC & Identity Verification

Under 99jilli's terms and conditions, KYC (Know Your Customer) verification must be completed on every account before any withdrawal can be made. This is part of international anti-money laundering policy.

The following documents are typically required for KYC verification:

  • Identity Document: National ID (NID), passport, or driving licence.
  • Proof of Address: Utility bill or bank statement (within the last 3 months).
  • Payment Method Verification: Screenshot of the mobile banking account used.

KYC verification is typically completed within 24 hours. Withdrawals may be temporarily placed on hold until the verification process is finished.

KYC for Security
The KYC process exists to protect your account and funds. It safeguards your account against fraud and ensures secure transactions.

4. Deposit & Withdrawal Policy

The full terms and conditions for deposits and withdrawals at 99jilli are outlined below:

Deposit

  • The minimum deposit amount is ৳500.
  • Deposits must be made from a payment account registered in your own name.
  • Third-party deposits are not accepted.
  • Deposits are usually credited instantly. In the event of a technical issue, it may take up to 1 hour.
  • Accepted payment methods: bKash, Nagad, Rocket, and approved bank transfers.

Withdrawal

  • The minimum withdrawal amount is ৳1,000.
  • Withdrawals must be made using the same method as the original deposit.
  • Withdrawals cannot be processed until KYC verification is complete.
  • Wagering requirements must be met before any bonus winnings can be withdrawn.
  • Withdrawals on verified accounts are processed within 30 minutes to 24 hours.
  • A daily maximum withdrawal limit applies — contact support for details.
Warning
Using a third-party payment account for deposits or withdrawals may result in account suspension and forfeiture of funds.

5. Bonus & Promotion Terms

99jilli offers a variety of bonuses and promotions. Each bonus has its own specific terms, which are detailed on the bonus page. However, some general rules apply to all bonuses:

  • Every bonus has a specific wagering requirement. Bonus winnings cannot be withdrawn until that requirement has been fulfilled.
  • The welcome bonus applies to your first deposit only and can be claimed once per person.
  • If the wagering requirements are not met before the bonus expires, the bonus will be forfeited.
  • If an account is found to have fraudulently claimed any bonus, all bonuses and associated winnings on that account will be forfeited.
  • 99jilli reserves the right to withdraw or modify any bonus at any time.
  • Separate wagering requirements apply to winnings from free spins.

6. Gaming Policy & Fair Play

All games on 99jilli operate using internationally certified Random Number Generator (RNG) technology, ensuring that every game outcome is completely fair and uninfluenced by any party.

Important Terms & Conditions for Gaming:

  • If a game is cancelled due to a technical error, all wagers will be refunded.
  • If your internet connection drops after a bet has already been accepted, the outcome will be determined by the result of the game.
  • Winnings obtained by exploiting a bug or error in any game may be voided.
  • Once a bet is confirmed in Sports Betting, it cannot be changed or cancelled.
  • In the Live Casino, the dealer's decision is final.

7. Prohibited Activities

The following activities are strictly prohibited on 99jilli. Any violation of these Terms and Conditions will result in permanent account closure and full forfeiture of funds:

  • Using bots, scripts, or automated software to play games.
  • Abusing bonuses by opening multiple accounts.
  • Using the platform for money laundering or processing illegal funds.
  • Threatening, harassing, or attempting to harm another user.
  • Attempting to hack or exploit vulnerabilities in the platform's system.
  • Accessing another user's account without their permission.
  • Facilitating the participation of minors in gaming.

8. Privacy & Data Protection

99jilli takes the protection of your personal information seriously. Any data you provide is used solely to operate your registered account and meet legal obligations. Your information is never sold to third parties.

For our detailed data protection policy, please visit our Privacy Policy View the page.

9. Responsible Gaming

99jilli is committed to responsible gaming. A key part of our Terms and Conditions is ensuring the well-being and mental health of our players.

  • Players can set their own deposit and betting limits.
  • You may take a temporary or permanent break from your account at any time.
  • You can use the self-exclusion feature to restrict your own access to the platform.
  • If you show signs of problem gambling, our support team is here to help.

For more details, visit our Responsible Play Visit the page.

10. Account Closure & Suspension

99jilli reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

  • Violating these Terms and Conditions.
  • Registering with false or inaccurate information.
  • Evidence of fraudulent or suspicious activity is found.
  • Failure to respond to a KYC verification request.
  • The account has been inactive for an extended period (more than 12 months).

You may request account closure at any time through our support team. Any verified balance can be withdrawn before the account is closed.

11. Dispute Resolution

If you have a complaint or dispute, please contact our support team first. The team will review the matter and provide a resolution within 72 hours.

If you are not satisfied with the support team's resolution, you may escalate the matter to senior management. 99jilli is committed to resolving all disputes fairly and without bias.

Contact Us: support@99jilli.com

12. Changes to Terms

99jilli may update these terms and conditions at any time. For significant changes, you will be notified in advance via your registered email or a platform notification. Continued use of the platform after any changes constitutes acceptance of the updated terms.

The "Last Updated" date at the top of this page always reflects the most recent version. We recommend checking this page regularly.

Have a Question?
If you have any questions about these Terms and Conditions, please reach out to our 24/7 support team at: support@99jilli.com